I don't think I received that either. But that's ridiculous not to take her word for it that she completed the offer--(the 500 pts. are worth maybe $2 to them). Especially considering that they have, according to them, 8,000,000 members!!
Unbelievable. I, too, have been a member for about 10 years, and while I haven't had a problem yet, I'll be double checking those points!