Unilever Recalls Dove™ Facial Cleansing Massager after Nine Reports of Minor Injuries. Consumers should stop using recalled products immediately unless otherwise instructed. This is a VOLUNTARY recall.
Name of Product: Dove™ SkinVitalizer – Facial Cleansing Massager
Units: About 438,000 units (about 50,000 of which have been purchased by consumers)
Distributor: Unilever, of Trumbull, Conn.
Hazard: The cleansing pillows on this device can loosen or dislodge during use and then the SkinVitalizer can cause minor scratches to the skin.
Incidents/Injuries: Unilever has received 33 reports of cleansing pillows from the SkinVitalizer falling off of the device. Unilever has received nine reports of consumers who have experienced minor scratches while using the product. No serious injuries have been reported.
Description: The recall involves a white hand-held Facial Cleansing Massager wand that is intended for use with Dove Cleansing Pillows. When turned on, the unit vibrates. This notice applies to all units and all codes of the SkinVitalizer. No other Dove products or Dove Facial Cleansing pillows are involved in this recall.
Sold at: Discount department, drug and grocery stores nationwide during February 2006 for about $10.
Manufactured in: China
Remedy: Consumers should immediately stop using the product and contact Unilever for information on receiving a full refund. Unilever will provide all shipping charges for returned SkinVitalizer units.
Consumer Contact: Contact Unilever at (800) 896-9479 anytime, or visit the firm’s Web site www.dove.com
Unilever Dove Vitalizer Recall Center
P.O. Box 6075
Englewood, NJ 07631-0075
Once the product has been received, we will send you a full refund. Your postage costs will be included in your refund check. We regret this inconvenience. Please be assured that we are working toward a full resolution of this situation and will be happy to send you a Dove coupon and add you to our mailing list for notification when the situation has been resolved.