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  #1  
Old 11-17-2008, 06:32 AM
ladyM34 ladyM34 is offline
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Default Bad Experience Ordering Online

Posting this so as to warn others to be cautious when ordering online.
I ordered an item from Gain Saver <gainsaver@venturecommercemail.com> and was not happy with it. First, I was required to go through this complicated process to return the item.

The charge to my cc was $63.25

GainSaver charged me $21.65 for returned freight. I had already paid postage for the returned item.

GainSaver gave me a $41.59 store credit for my returned item so I must deal with these folks again if I get anything out of my loss. I was expecting a credit to my cc, not a store credit.

What an expensive way to learn a lesson.
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  #2  
Old 11-17-2008, 07:11 AM
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Thanks for the heads up...
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Old 11-17-2008, 08:08 AM
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I'm so sorry to hear about this awful experience you had with this company. I wonder if you could file a complaint with the BBB online? I will definitely be staying away from this company. Thank you for the heads up but sorry you had to be the one with the bad experience.

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  #4  
Old 11-17-2008, 05:22 PM
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Yes thank`s for letting us know...
sorry you had this happen to you
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Old 11-18-2008, 04:11 AM
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I would email them and let them know that you've posted a blog about your experience and that there's nothing worse for a company's reputation than word of mouth. Let them know that had your experience not been so awful and had they only done what any reputable company should have done they wouldn't be losing so much future business. Of course, do all this after you make your one last purchase with your store credit.
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Old 11-18-2008, 04:32 AM
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I certainly would fight them to get a refund for the return freight charges
since you had paid the postage to send it back. I know some places
charge a restocking fee when you return items, but to add on return
freight charges when it didn't cost them a dime for that...no way
would I let them get away with that.
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Old 11-20-2008, 09:27 AM
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Their return policies should have been posted on their site before you ever placed your order so you'd know what you were getting into!!! I agree with Kathy, too. . .don't hesitate to let them know that, as a consumer, you have the power of "buzz" behind ya! Negative buzz is not a nice thing for a vendor, particularly in these economic times!
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Old 11-25-2008, 07:28 AM
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I would dispute it directly with my credit card - I would tell them you ordered it, you were unsatisfied and returned it, the company ackowledges receipt of the return item but refuses to credit your card. Let the cc company deal with them.
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