Airline ticket agent--BIG EYES
United Airlines Agent at Gate 14
It happened at the Denver Airport . This is hilarious. I wish I had the guts
of this girl. An award should go to the United Airlines gate agent in Denver
for being smart and funny, while making her point, when confronted with a
passenger who probably deserved to fly as cargo, or all of you out there who
have had to deal with an irate customer, this one is for you.
A crowded United Airlines flight was canceled. A single agent was re-booking
a long line of inconvenienced travelers. Suddenly, an angry passenger pushed
his way to the desk. He slapped his ticket on the counter and said, "I HAVE
to be on this flight and it has to be FIRST CLASS."
The agent replied, "I'm sorry, sir. I'll be happy to try to help you, but
I've got to help these folks first; and then I'm sure we'll be able to work
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her public address
microphone. "May I have your attention, please?", she began, her voice heard
clearly throughout the terminal. "We have a passenger here at Gate14 WHO
DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please
come to Gate 14".
With the folks behind him in line laughing hysterically, the man glared at
the United agent, gritted his teeth, and said, "F*** You!" Without
flinching, she smiled and said, "I'm sorry sir, you'll have to get in line
for that, too."