2 Weeks ago I did this as well, so I had e-mailed them a complaint about going through the process and not being able to print the COUPONS. Here is the response that was e-mailed to me today!
Dear mrs richter:
Thank you for contacting the Johnson & Johnson Consumer Companies, Inc. Information Center. It is always important to hear from our consumers, and we appreciate the time you have taken to contact us.
We always value the views and opinions of our consumers, so comments like yours are always welcome and appreciated. We will make certain your feedback is shared with the appropriate management of our company. Please do feel free to contact us again with any other comments or suggestions you may have. We will be sending out coupons for the inconvenience we have caused. Please allow 7-10 business days to receive the coupons in the mail.
Again, thank you for your interest in our company. Please call our toll-free number should you have any comments or questions in the future. Also, be sure to visit our websites for further information on our products.