How long should you wait on your product to arrive or any communication from your seller before filling a complaint? I purchased a product on Aug 8 and paid within a few minutes of the auction ending and have heard nothing from the seller. I have sent 2 emails trying to get communication from them but still nothing. What should I do?
Does the listing state the time frame in which you should receive your item? If not, I normally allow 7-10 business days from the date I paid. Then I file a complaint with Paypal if the seller isn't responding to emails. That normally gets a response from the seller. Good luck!
Thanks for the advise. She doesn't have a store but has a 100 positive feedback so I wanted to give her the benefit of the doubt. She states she will ship the item within 3 days of receiving payment. Looks like I have to file a complaint. UGH!! I have never had to do that before so this is going to be hard on me. I am a loving person not one to cause harm or problems on no one. I hate having to do this. But I guess it must be done. Thanks again for your help.
You say she`s not answering E-mail`s etc..has 100% feed back
wonder if emergancy or backlogged.....
not saying wait forever...but thing`s do
come up you said you purchased AUG. 8
this is 21 id give A few day`s (if it was me)
I just dont understand why they arnt responding
to yout E-MAIL`S
Honestly, I'd give them until Monday at the latest. I think that's plenty of time. I hate it when sellers don't respond to emails. I'm the type of person that likes to be a repeat customer, but if the seller doesn't respond to my email, they don't get future business from me. I'm going through the same thing right now and it's so annoying. I couldn't get a payment to go through and the seller isn't responding at all. I finally got payment to go through and still haven't heard from the seller. They won't be getting my business again.
If the item was small it takes less than a week to receive, if you file with paypal. They will respond, I would not wait any longer, you have every right to file it is your money out there. vitalsalvage