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  #1  
Old 02-23-2009, 03:45 AM
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cestek cestek is offline
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Default Gripe About Tassimo Coffee Maker Service

We are serious coffee lovers and splurged last year by purchasing a Tassimo Single Serve Coffee Maker. We love it. However, a few days ago it quit working. Fortunately, it has a two year warranty (we love that too). Unfortunately, when I called customer service they informed me that they will send me a postage paid return sticker (very nice) to send it to a service center. However it will take two weeks to receive the sticker and 4 weeks for the service to be completed. Fortunately, we do have a backup coffee maker, but if we didn't, we would be without a coffee maker for 6 weeks. I would be one cranky woman!!!
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Old 02-23-2009, 03:50 AM
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MagiePerdu MagiePerdu is offline
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Sounds like Tassimo's cutomer service is pretty good. . .just VERY slow! I'd hate to have to drink instant coffee for a month!
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Old 02-23-2009, 08:04 AM
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I feel your pain. We returned a Mr. Coffee recently that leaked water from the bottom. The next one I got became so hot the coffee was boiling in the carafe with a heavy smell of melting wires. So I wrote the company. They told me a label would be in the mail and a new coffee pot would be sent in 2-3 weeks. I will say the label and my new pot arrived the same day. It only took one week. But our Senseo got a workout that week!

hope your get your pot quickly.

B
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Old 02-23-2009, 08:23 AM
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Hopefully 6 weeks is their worse case scenario and it will be fixed and sent back faster than they said.
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Old 02-23-2009, 09:38 AM
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I've never had one!!!!
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